Customer Service Standard

As a drinking water and sewerage service provider, Council has developed a new customer service standard that sets target levels of service for a number of key performance indicators. This requirement is designed to promote customer engagement on key aspects of its services.

These new standards must include:

• Targets for the level of service to be provided for the CSS KPI’s
• Details about how the service provider will interact with customers, for example, the process for service connections, billing, metering, accounting, customer consultation, complaints and dispute resolution

Customer Service Standard For Water Supply and Sewerage Services